The job was not started because recent account payments have failed

[flornet]

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I've been using Github Pages for a few years now.
Suddenly, building & deploying my site with Github Actions stopped working.
The message is:
The job was not started because recent account payments have failed or your spending limit needs to be increased. Please check the 'Billing & plans' section in your settings.

I'm using a free account.
One week ago, it was working... I really don't get it.
The only recent change is that I started using Co-pilot today within Visual Studio Code.
Could it be the cause of this problem?
Any idea on how to fix it?

Cheers,

Florent

[zapta]

Same here. With very low workflow usage.

[flornet]

I've tried to add a credit card and it seems to work (although the limit stays at 0.0$)

[glandium]

Same here, although I totally could believe I've hit the limit of 2000 action minutes... but "Usage this month" under "Billing and plans"/"Plans and usage" shows ... 0 usage. At all. Which is also impossible.

[johnkerl]

Oddly single-cell-data/SOMA CI runs OK; single-cell-data/TileDB-SOMA CI fails as described here.

Weird since billing is per-org not per-repo.

Began about an hour ago and is now persistent.

[andychu]

I'm also hitting this, it seems like a bug, because our repo is public

In oils-for-unix/oils

[zapta]

I got this

"
GitHub (GitHub Support)Feb 20, 2025, 9:52 PM UTCHi there,Thanks for reaching out, and sorry for the trouble here. This appears to be related to a change that the Actions team made earlier today that had unintended consequences.They've reverted the change and you should be able to try this again without seeing an error. Please try that when you have a moment and let us know if you continue to see the error message, or if we can help with anything else at the moment.Cheers,TJ | GitHub Support
--"

[kangah-codes]

+1 None of my actions will run still

[LyuJiayi654]

+1 None of my actions will run still

[CeeRoo]

For those who may still be seeing an issue, our account owner had to set a monetary value for a budget. It had been set to 0 which was causing the deployment errors, but it was set to 0 for a long time. Not sure if anything changed at github with regard to deployments, but setting a budget value may fix it for you.

As a sidenote, the error message should be much clearer and point to the budget if that is the issue.

[Hassan-Zubair10]

Update: Filed a ticket on https://support.github.com and they resolved my issue.

[hudsonrio]

For those who may still be seeing an issue, our account owner had to set a monetary value for a budget. It had been set to 0 which was causing the deployment errors, but it was set to 0 for a long time. Not sure if anything changed at github with regard to deployments, but setting a budget value may fix it for you.

As a sidenote, the error message should be much clearer and point to the budget if that is the issue.

This helped us resolve our issue. Thanks @CeeRoo

[mikeelindsay]

Still having the issue

[sins921]

perdón la verdad y sin ofender pero asta cuando enpieso a ganar pues necesito comer ya más de un mes esforzándome por nada

[bjorn-avans]

Facing the same problem as of today.

[nebuk89]

Let me check whats going on and follow up <3 sorry folks.

[andrii-bodnar]

Experiencing the same error in multiple public repositories (for example, https://github.com/crowdin/github-action/actions)

However, the last payment was successful and the current usage of GitHub Actions does not exceed 3000 minutes.

[philjackson]

We're (Pitch) also experiencing this. @nebuk89 did you find anything in your investigations?

edit: we're seeing it with a private repo on the team plan, all payments up-to-date that I can see.

[sebgie]

Also need to bump this thread. Private repos on the team plan fail. Invoices are all settled and spending limit is not reached.
No response from Support either.

[philjackson]

I've had a response from support, but quite a generic "we'll pass it onto the team". I'll update here if I hear anything else.

[sebgie]

Thank you for the update!
The team informed me just now that the builds are running again.

[brentmn]

We're having the same issue. Private repos, plenty of quota and spending limit available.

[brentmn]

Update: just started working again

[cherriford]

Also experiencing this on a public repo in a newly created organization

[MrSmith33]

I also had this issue in a public repo when using macos-XX-large. But I figured it out.

I didn't read the runner table correctly. I thought every macos-XX-large runner was x64 and macos-XX was arm64.

It was not the case.

macos-13 is actually x64.

An there is a separate page, that specifies that not all runners can be used in public repositories.
Only non-large macos runners can be used in public repos.

[karalabe]

@gmondello Sorry to pile on you like everyone else, no idea what to try any more: https://support.github.com/ticket/personal/0/3429653

Same issue like everyone, billing ok (I am paying); limits bumped; runner doens't care, get's shut down.

[karalabe]

Sweet, runner is alive. Thank you! Anything I did wrong on my end?

[karalabe]

Hmm, my billing page is very different now. Was I bumped to some different org status?

[gmondello]

No, nothing that you would have done wrong. I am trying to figure out why your organization was configured to use the old billing system, which is what was causing the problem you were facing. The other examples in this discussion where that was the case was because of a recent Enterprise -> Team downgrade. Was that your case?

[karalabe]

No, I went from Free org to Team org about a month ago, but no Enterprise

[gmondello]

for more info on the change in the billing page, @karalabe: https://github.blog/changelog/2025-02-24-migration-of-github-team-plan-organizations-to-the-enhanced-billing-platform/

[gl-eyuyitung]

@gmondello Appreciate your monitoring this thread, unfortunately my organization is experiencing the same issue as above. https://support.github.com/ticket/personal/0/3431436

i dont think the organization has changed status recently and billing/budgets are setup on the account, not sure what else to try...

[gmondello]

hi @gl-eyuyitung, I'm not sure why, but despite the admin having added the payment method, something hadn't fully synced on our side. I was able to sync the account and it looks like it's working as expected now.

[jinfantepolygon]

@gmondello , Hello, Good Day, can you please check our issue I rasied two tickets but no response. We need assistance ASAP as it affects the production. https://support.github.com/ticket/enterprise/26212/3432441 and https://support.github.com/ticket/personal/0/3430385. Everything is fine, payments, payment details/info and limits. I have a feeling it is the same issue as others. We separated the org in question from our enterprise plan and put it in a team plan.

[gmondello]

@jinfantepolygon - should be sorted now.

[achuanya]

"Hi, could I please take a moment of your time to ask you to review a support ticket?"

https://support.github.com/ticket/personal/0/3432590

[spggooss]

Hi, we also ran into this issue, we tried increasing the spending limit however it didn't work unfortunately. We have a newly created Team Plan, and are at about 2500 of 3000 minutes.

Support ticket: https://support.github.com/ticket/personal/0/3433787

[gmondello]

@spggooss please re-attempt. Did this org recently transition to a different account state (either upgrade from free or downgrade from enterprise, for example)?

[spggooss]

Thanks, it is working now. This month from free to Team yeah.

[dvela-pan]

Happened in my organization as well. I haven't even spent 500 of the 2000 minutes of the Free Plan. This is a rather new org as well and we haven't moved between plans.

Opened a ticket: https://support.github.com/ticket/personal/0/3434946

[gmondello]

@dvela-pan - Looks like you've exhausted the usage included in the free plan.

[dvela-pan]

@gmondello Thanks for the clarification! So the amount of minutes is not the only metric, but also the gross amount?

[gmondello]

It's that some runners have minute multipliers. Check About billing for GitHub Actions.

[srinivaskarre-sk]

@gmondello we are facing the same issue in our organization as well. we've plenty of minutes left in the GitHub Actions but all the builds are failing since yesterday.

Support ticket: https://support.github.com/ticket/personal/0/3433047

cc: @dhawani @Avinash-Kamath

[gmondello]

@srinivaskarre-sk Can you please reattempt now? Also, did you recently change this organization state from free, or downgrade from enterprise?

[srinivaskarre-sk]

@gmondello Thanks lot for the help!!

we've recently switched from enterprise to Teams (basically enterpise - none - team). Is there something we need to do if once we switch plan to avoid these kind of issues?

[gmondello]

hi @srinivaskarre-sk - no, there shouldn't be any action required on your part. There's a bug in the upgrade/downgrade flow that we are tracking and once we resolve it should avoid such problems. Apologies for the inconvenience caused.

[srinivaskarre-sk]

@gmondello thanks for info and confirmation.

[tang2087]

Realised my issue is different - i did spend all the 2000 free minutes but after I increase the budget I am still getting the following error:

The job was not started because recent account payments have failed or your spending limit needs to be increased. Please check the 'Billing & plans' section in your settings

[laurian19]

Hi!
@gmondello we have a similar issue within our repository.

Can you please help us with it?

Ticket: https://support.github.com/ticket/personal/0/3440429

[gmondello]

@laurian19 -
You've used all the included minutes for this month and you have a $0 Actions budget configured that is preventing you from spending more.

[ravitejavarmaFM]

Hi, our org is facing same issue. I updated to pro but does not help.
@gmondello can you help us with it ?

ticket: https://support.github.com/ticket/personal/0/3441025

[gmondello]

@ravitejavarmaFM it looks like there was an issue on our side which we have addressed. Can you please reattempt?

[ravitejavarmaFM]

I just tried. It is still failing @gmondello

[gmondello]

Sorry, it's not clear from the ticket if you are experiencing this on your personal account or the one organization to which you belong. If you are trying to run this as part of the org, that org has exhausted its included usage and has a budget that is preventing further spend:

[ravitejavarmaFM]

Thanks ! it worked.

[warren]

Just sharing my experience with a fix, TL;DR the root cause seems to be the billing platform problem other folks have mentioned.

Context:

• Beginning May 11, my GitHub Actions stopped working with error The job was not started because recent account payments have failed or your spending limit needs to be increased. Please check the 'Billing & plans' section in your settings
• My account was NOT out of free Action minutes.
  • (Potentially relevant) I have never paid for GitHub. Confirmed this by downloading my billing history; the .csv file is empty.
  • I was only using free runners for my Actions. Changing runner type did not make a difference as both ubuntu-latest and windows-latest had the error.

Fix: Open a support ticket. This was the response:

Hi there,

Thanks for taking the time to write in. GitHub has transitioned from spending limits and LFS data packs to budgets as part of the new billing platform. Instead of setting a spending limit, you now configure a budget for specific services like GitHub Actions, Codespaces, and LFS.

Your account has been migrated to the new billing platform. Are you still experiencing issues using GitHub Actions? If so, could you share the latest failing url in your reply?

For details on how to estimate and manage your spending with budgets, see:
Creating a budget
Editing a budget

You can learn more about the new billing platform here:
GitHub’s new billing platform

I hope this clarifies things and if we can be of further assistance, please let us know.

I stopped having the issue after this.

[tang2087]

Just sharing my experience with a fix, TL;DR the root cause seems to be the billing platform problem other folks have mentioned.

Context:

• Beginning May 11, my GitHub Actions stopped working with error The job was not started because recent account payments have failed or your spending limit needs to be increased. Please check the 'Billing & plans' section in your settings

• My account was NOT out of free Action minutes.

  • (Potentially relevant) I have never paid for GitHub. Confirmed this by downloading my billing history; the .csv file is empty.

  • I was only using free runners for my Actions. Changing runner type did not make a difference as both ubuntu-latest and windows-latest had the error.

Fix: Open a support ticket. This was the response:

Hi there,

Thanks for taking the time to write in. GitHub has transitioned from spending limits and LFS data packs to budgets as part of the new billing platform. Instead of setting a spending limit, you now configure a budget for specific services like GitHub Actions, Codespaces, and LFS.

Your account has been migrated to the new billing platform. Are you still experiencing issues using GitHub Actions? If so, could you share the latest failing url in your reply?

For details on how to estimate and manage your spending with budgets, see:

Creating a budget

Editing a budget

You can learn more about the new billing platform here:

GitHub’s new billing platform

I hope this clarifies things and if we can be of further assistance, please let us know.

I stopped having the issue after this.

Also share one experience I had related to payment method - I had to use credit card instead of PayPal.

[LaraibSaleem-9D]

Hi @gmondello,

I have been waiting on support case, Ticket ID: 3426425. I couldn't paste the link here as I'm unable to list this ticket on my account's My Tickets section and picking up this ID from GitHub Support email received after opening the ticket.

Error:

Budget:

I'll be waiting for your prompt response.

Regards,

Laraib Saleem

[gmondello]

@LaraibSaleem-9D - I can see the following:

"Account encountered an issue with their billing information while screening for commercial interaction restrictions. The owner of the account should verify their billing information is accurate before attempting to proceed with the commercial interaction."

[nicolo-ribaudo]

Hey @gmondello. I am also running into the same problem, and I cannot open a support ticket about it because I already have one other open (so I just added a comment to it, https://support.github.com/ticket/personal/0/3384228).

The error says that "The job was not started because recent account payments have failed or your spending limit needs to be increased. Please check the 'Billing & plans' section in your settings", but:

• my spending limits are all set to $1, and I never used more than the free minutes I have so the actual amount paid is still $0
• no recent payment failed

[gmondello]

Looking at the ticket it looks like your situation has been sorted and was caused by incorrect billing information.

[DenisRomanovsky]

@gmondello , I've just faced the same issue. Transferred from Enterprise (trial) back to Teams.
https://support.github.com/ticket/personal/0/3485035
Thank you for taking care of this thread.

[gmondello]

hi @DenisRomanovsky can you please re-attempt?

[FaruqueBraimo]

Hello @gmondello Thank you for your efforts. I'm experiencing the same issue and, after reviewing the comments, I haven't been able to resolve it. Since I have a free account, I’ve avoided adding a payment card.

I’ve opened a ticket https://support.github.com/ticket/personal/0/3489823. Could you please assist me?

[gmondello]

@FaruqueBraimo - You've already used the Actions usage that is included with the free plan:

[Modder4869]

does free plan still require payment method added? https://support.github.com/ticket/personal/0/3489732 @gmondello