"Syncing your mailbox" doesn't retrieve any emails after letting the app sync all night -- IMAP /always/ times out

[ck-jrd]

Are there any related issues?

I initially wrote about this problem at #3179 (comment). but #3198 could be related?

What operating system are you using?

macOS 10.12

What version of N1 are you using?

1.0.15

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Bug?

Do you have any third-party plugins installed? If so, which ones?

None

Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

Only tested Gmail.

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Since originally getting my Gmail account added, I let Nylas run overnight so it could sync all my messages. However, after 16 hours, no emails have been synced. My All Mail tab gives me 'No Messages', and I still get a 'Syncing to your mailbox...' notice.

Running Nylas Mail in dev mode doesn't rise any errors or flags.

[TwisterMc]

My inbox has been syncing for a few minutes now and I've yet to see one message. I know it's early, but I'd expect to see at least one message come through.

Labels appeared, but no email.

[jstejada]

hey folks, in order to diagnose this, could you do the following:

1. Open the Activity Window via cmd+alt+i

2. In the Activity Window, open Dev Tools via cmd+alt+w

3. Select the Console tab

4. Send me a screenshot of your Console as it is

5. Then select the Filter icon
   

6. Then Filter by Errors

7. Send me a screenshot of your Console filtered by errors

If you prefer not to share the screenshots here, feel free to send them to support@nylas.com and mention Juan

Thanks!

[yannick-mamudo]

@jstejada ran with and without debug flags.. there are no errors being reported
but i also only see 3 requests instead of 4

[jstejada]

@yannick-mamudo do you see anything in the Console at all?

[yannick-mamudo]

nothing that looks suspicious to me

[ck-jrd]

My Nylas inspector looks the exact same as @yannick-mamudo's.

My Activity console (unfiltered):

And filtered:

[jstejada]

thanks!!

@yannick-mamudo , is that the Console in your Activity Window? Do you not see any other log's like in @v0wels Console?

[yannick-mamudo]

unfortunately no errors being reported

[jweinstein]

Stuck on sync on a specific month. CPU still going. No progress for hours. No errors.

[EQuimper]

+1

[erraggy]

I have my emails pulled in and displayed, but N1 is still stuck in a perpetual "Syncing your mailbox..." loop. I too do not see any errors in the console, but a tail of the log shows lines like the following spewing out every ~20 milliseconds:

{"host":"us163957","timestamp":"2017-01-28T18:32:37.030Z","payload":["ActionBridge: default Action Bridge Received: db-store-trigger"]}
{"host":"us163957","timestamp":"2017-01-28T18:32:37.297Z","payload":["ActionBridge: default Action Bridge Received: db-store-trigger"]}
{"host":"us163957","timestamp":"2017-01-28T18:32:37.416Z","payload":["ActionBridge: default Action Bridge Received: db-store-trigger"]}
{"host":"us163957","timestamp":"2017-01-28T18:32:37.433Z","payload":["ActionBridge: default Action Bridge Received: db-store-trigger"]}
{"host":"us163957","timestamp":"2017-01-28T18:32:37.446Z","payload":["ActionBridge: default Action Bridge Received: db-store-trigger"]}

I installed and setup N1 last night for 2 GApps accounts (one with Google login and the other with an enterprise login for my work) both accounts have been in the "Syncing your mailbox..." with each account showing both "All" & "Spam" as "In Progress".

In Mac's Activity Monitor, there are 2 separate "Nylas Mail Helper" processes that are each hovering (non-stop) at around 45% CPU.

Please let me know if there is anything else I can gather or look into.