loss of internet connection by opening Nylas Mail

[franco27]

Hello

I just found a big bug!

After installation of nylas-mail-2.2.2-x64.exe. This problem was not present.
Since 20 days, I had not of the problem. I have been forced to uninstall Nylas. and delete the Nylas user folders because an uninstall / reinstallation did not resolve this issue.

I do not know if this problem can be repeated.
I give you step by step how this big problem happened:

1 / when I sent a message with an attached file of 5 MB
2/ I did not get this message error immediately but shortly thereafter ...
but after I saw for synchronization: send of the message in the "sent" folder, this error message was displayed:

before this error message appears, apparently the message was sent (I heard the notification sound of sending),

3 / I found that my internet connection was lost
4 / previously I went on the internet with my internet browser and my internet connection was operational (before writing and sending this message )

Now when I open Nylas:
1 / the synchronization starts ...
2 / Nylas is still trying to send this message to my "Sent" folder
3/This same error message is displayed again
4 / I again lose my internet connection from my computer

[franco27]

I opened another messaging software.
I do not understand because I see in the folder "Sent", this message.

[franco27]

The message was sent 6 times to the "Sent" folder
on webmail:

This bug has corrupted my user folder. When will a tool for Nylas repair the message database?

I deleted the .nylas-mail folder and the others user folders:
C:\Users\Francois.nylas-mail
C:\Users\Francois\AppData\Local\NylasMail
C:\Users\Francois\AppData\Roaming\Nylas Mail
(with Windows 10)

I had to reinstall Nylas but the synchronization of my mailboxes is too long. I would have liked to have a solution to solve this problem quickly in the future.

[franco27]

Now I do not have this error message anymore and i can use Nylas again.

After this unfortunate situation,
now a another problem (which I did not have previously)
1 / in the folder "Send", I have a fanciful sort! Sorting is done in a funny way.

• recent messages, are at the bottom
• old messages, are at the top
  When I do not have old messages mixed with recent messages or vice versa

[franco27]

Second installation, now it's OK .
sorting the messages and the order is correct this time from the "Sent" folder

[mikeseese]

Thanks for the writeup @franco27. I'm having some issues following what really is the issue. Is the issue that the email was sent multiple times when you had an actual internet outage? I'm also now following how this bug corrupted your user folder (do you mean your ~/.nylas-mail folder?)? There will likely never be a tool to do message repair for Nylas unless a developer wants to implement that.

As far as your sorting problem (which really should be a separate issue): There is a Display conversations in descending chronological order checkbox in the General preferences tab; I'm guessing this got checked somehow (although we can't verify due to your multiple reinstalls).

FYI there is a redacting screenshot mode if you click the menu>Developer>Toggle Screenshot Mode so you don't have to blur the details next time you take a screenshot

[franco27]

OK thank you for your answer.
Did Nylas cause the loss of internet connection or at the time of sending I really had an internet disconnection? I can not attest ...

Nevertheless, I am formal. The problem with Nylas started with the display of the error message:

From that moment, I could not use Nylas anymore. Whenever I open Nylas:
1 /the message of the synchronization : starts ...
2 / then I saw : Nylas is still trying to send this message to my "Sent" folder
3/This same error message is displayed again
4 / I again lose my internet connection from my computer

I think that after this problem my user folder has been corrupted. I think about the folder .nylas-mail
This is the folder containing or is stored our mail accounts and messages?

I do not know which of the user folders has been corrupted. Still, after deleting all these user folders, I could open Nylas again without any problem.

Which makes me think of a corrupted file or files in a user folders because a simple uninstall of Nylas and a new installation without deleting the user folders did not solve these problems when Nylas started (or the error message was always displayed)
(It's after I deleted these user folders:
C:\Users\Francois.nylas-mail
C:\Users\Francois\AppData\Local\NylasMail
C:\Users\Francois\AppData\Roaming\Nylas Mail

To avoid a long wait for synchronization, when all is well, I would like to save the folder that contains the email accounts and all messages. Can you confirm the folder to save? (I think it's this one C:\Users\Francois.nylas-mail)

"FYI there is a redacting screenshot mode if you click the menu>Developer>Toggle Screenshot Mode so you don't have to blur the details next time you take a screenshot"----> I just tried it does not hide the messages

If you have other questions, do not hesitate!

[mikeseese]

Thanks for the write up again. I'll try to take a look at this later with fresh eyes and see if I can understand what's happening here.

The C:\Users\Francois\.nylas-mail folder stores your config.*.json files which store your account info and auth tokens. The folder also contains the sqlite dbs for the messages/etc. So this is probably the folder you want, yes.

The screenshot mode doesnt hide message content btw. It just hides names/subjects/etc:


If you can't get the screenshot mode to do this, then maybe we need to write another issue.

[franco27]

this is the theme I had installed that is at fault

no problem now
thanks

[dweremeichik]

@franco27 which theme?

[mikeseese]

@dweremeichik I'm also thinking his theme was referring to the screenshot mode issue, not the original problem with this issue. is this correct @franco27?

[dweremeichik]

@seesemichaelj yeah, that's what I gathered. Would be good to know which one. Also, I find it hard to believe that Nylas could directly kill your internet, however I do believe that it could be giving your system the good old electron hug of death. If you could, open your system monitor and watch it while this happens, both for memory and network traffic, that would be a start. Also it would be good to know how much RAM your system has.

[dweremeichik]

@franco27 please see my previous comment, but also: does your network icon in the bottom right of your screen actually change? The offline notification in Nylas can be a bit buggy at times.