How to contact Visual Studio Marketplace for support?

[Logerfo]

I received an e-mail from an Intellectual Property owner asking me to remove references to their IP in one of my Visual Studio Code extensions. How can I contact VS Marketplace to remove the older content, perhaps migrate data like how many times the extension was downloaded and maybe even allow users to upgrade from one extension id to the other one seamlessly? Is there and e-mail address for this kind of thing? The request and the changes I'm making are public at Logerfo/lab-notifications#35. Thank you.

[burkeholland]

I think @isidorn can help with this. He's gone for a bit but will look when he returns.

[isidorn]

@Logerfo please send an email to [email protected]
Thank you

[Logerfo]

@isidorn I did send an email to this address three weeks ago but didn't get any response :(

[isidorn]

Please send another one and @seaniyer can help

[Logerfo]

@isidorn I just sent another e-mail, thank you.

[imbant]

Hi @Logerfo , I have a question about publisher domain name verification. I sent an email to [email protected] yesterday.
The extension id is craftLandstudio.ffugclanguage
I look forward to a reply. Thank you very much.

[isidorn]

fyi @seaniyer

[imbant]

Hi, I have finished the domain verification via marketplace's help. Thanks a lot

[mohdmerajmalik]

Hi @Logerfo , I have a question about publisher domain name verification. My extension was verified and blue tick was coming but i noticed from last week my blue tick was removed and then i added again my domain for verification and still it says its in processing, my extension id is PurecodeAI.purecode-ai and extension name is PureCode AI.
I look forward to a reply. Thank you very much.

[mariaghiondea]

You were sent a notification about this: The VS Marketplace policy requires that the extensions need more than 6-month track record of demonstrating extension-relevant content, trust and positive reputation. Since your publisher/extensions have been around for less than 6 months, we request you to resubmit domain verification after 16th February 2025.

[mohdmerajmalik]

Hi @seaniyer , I have a question about publisher domain name verification. My extension was verified and blue tick was coming but i noticed from last week my blue tick was removed and then i added again my domain for verification and still it says its in processing, my extension id is PurecodeAI.purecode-ai and extension name is PureCode AI.
I look forward to a reply. Thank you very much.

[mariaghiondea]

Please see response to your first question, in short you need to resubmit after February 16th, once you have accumulated enough history in the system.

[seaniyer]

Thanks @mariaghiondea for the clarification.

[stoneC0der]

Hi @seaniyer I added my domain name for verification, 5 days has passed, probably a week, but still not verified, the message on the publisher details page is still: *Your request to verify the domain is submitted to the marketplace team for processing.
*
Not that I was previously verified, but got failed to renew hosting account on time (I do not know if this was the reason I got unverified, because I created the TXT record in the provider DNS management page, instead of cpanel)

I added the record to both placed this time if I remember correctly. My publisher ID is: Stonec0der

[mariaghiondea]

@stoneC0der can you please send email to [email protected]? I usually takes about a week to do domain name verification.

[egorlem]

I have the same issue. I submitted a domain verification request for the publisher about five months ago. This entire time, the status has been: "Your request to verify the domain is submitted to the marketplace team for processing" - with no feedback whatsoever.

[isidorn]

fyi @seaniyer

[mariaghiondea]

@egorlem I see your request as not approved. This is because your domain is empty.
I'm checking if/why you didn't receive a response. Sometimes requests/responses go to junk too.

[egorlem]

Thanks for the quick reply. Will it help if I add a brief description of myself and what I do to the page?

[mariaghiondea]

The information on the domain needs to be related to the extensions. So, if you can add details about the extensions - what they do, how to use, etc., that would work. You can send another request or email support afterwards.

[egorlem]

Thanks for your help

[precious112]

Hi @seaniyer
HI we got an email of your security detection system flagging an old and outdated version of our extension for hardcoded keys,i have sent an email urging the team to review our latest version, the version that was flagged was 0.0.32 where as we're currently at 0.0.36 and the issue has been solved since 0.0.33,i have sent an email to appeal the possible restriction but haven't gotten a reply,the extension id is Sixth.sixth-ai, thank you.

[mariaghiondea]

@previous112 at this time we are giving people a heads up and still testing and gathering information to ensure that we aren't causing disruption. The blocking rules aren't applied yet. We will get back to you as soon as we review your information.

[mariaghiondea]

I just replied to your email - you aren't going to be affected when we go to Blocking mode.

[precious112]

i've gotten the reply ,thank you and have a nice day

[michelefenu]

Hi, I'm having the same issue with the verification for my publisher account, michelefenu, and my website, fenu.dev.

The status is stuck on, "Your request to verify the domain is submitted to the marketplace team for processing."

If I need to add any specific content to the website to get this approved, please let me know :)

Thanks, Michele

[mariaghiondea]

@michelefenu when did you submit the request? I'll follow up with our support to ensure that they provide an update.
From looking at your account, it's new - we usually require 6 months of history before approval.

[michelefenu]

Hi @mariaghiondea, thank you for the quick response.

I sent the request about three weeks ago. The publisher account is over five years old, and I previously published another extension on the store in September 2020.

Thanks for the follow-up, and have a great day.

[madhurivadaligithub]

Hi @michelefenu

Thanks for the follow-up. We have updated the status of the domain verification via email. Please review it and reach out to our support alias ([email protected]) for any further details.

[michelefenu]

Thanks again. I will update the website and keep support updated.