Unable to delete a Guacamole User Resource if it is in the 'stopped' state

[dram1964]

Deleting a VM from the Guacamole service fails if the VM is in a stopped state

Attempting to delete a 'Stopped' VM, results in a 'deleting_failed' status and displays the following error:

compute.VirtualMachinesClient#
PowerOff: Failure sending request: StatusCode=0 -- 
Original Error: autorest/azure: Service returned an error. 
Status=<nil> 
Code="OperationNotAllowed" 
Message="Operation 'powerOff' is not allowed on VM 'linuxvm4fae' since the VM is either deallocated or marked to be deallocated.

Seems that the deletion request fails because it is trying to stop the VM, when it is already stopped. If I 'Enable' the resource, 'Start' it, then 'Disable' it, the resource can be deleted successfully.

Steps to reproduce

1. Login to the TRE UI (as TRE Administrator)
2. Connect to a Workspace
3. Connect to the Virtual Desktops (Guacamole) service
4. Select 'Actions > Stop' from either a linux or windows VM
5. Select 'Disable' for the same resource
6. Select 'Delete' for the same resource

Although I'm currently seeing this error from a Custom Workspace and a Custom Guacamole User-Resource, I did also encounter this problem when using the tre-base-workspace (1.5.7) and the tre-service-guacamole-linuxvm (1.0.3)

Azure TRE release version (e.g. v0.19.1):

Deployed Azure TRE components: tre-service-guacamole (0.10.9), tre-service-guacamole-linuxvm (1.0.3)

[tim-p-allen]

Hi @dram1964 sounds like there's a logic error in the code for this, its been added to the backlog to look into a fix

[marrobi]

Think it's worth validating this via the API first, then the UI.

It could be the UI has an issue, as I don't think "Delete" which triggers uninstall attempts a stop. I might be incorrect.

[marrobi]

The manual workaround would be to delete the resource from cosmos and from Azure, but hope we can find a better solution and fix the issue.

[marrobi]

It's actually a terraform issue: hashicorp/terraform-provider-azurerm#28218

we need to add this to all the Guacamole VM templates:

provider "azurerm" {
  features {
    virtual_machine {
      skip_shutdown_and_force_delete = true
    }
  }
}

[marrobi]

@tamirkamara got any other ideas for this then?