InnovateNow_Samarth_H_M_Submission-1

README.md

@@ -1,12 +1,176 @@
-## Partner Workshop Submission
-
-- Create a PR `CustomerName_YourName_ProblemStatementNumber` from `main`
-- You just have to put your codes in a repo and share the repo with us. For Snap-is and ADaaS, a template repo is already shared; you just have to clone it, add your codes, and share it with us. Nothing else is needed.
-  - If you want to share anything else, like a Postman API call, they can put it in the repo readme file. This is optional.
-
-Also, Dashboard is part of Snap-in, so it doesn’t need any other code repo.
-Guidelines:
-- You just need to share the code repo with the snap-in. The dashboard should be part of the snap-in only.
-- Screenshots of the setup and documentation are not required.
-- There are no additional requirements.
-- You should put the code in the repo and share it with us.
+## Project: InnovateNow
+
+1. All customer accounts must be filterable by project and milestone, with the milestone field dynamically dependent on the selected project. 
+
+``` POST https://api.devrev.ai/internal/schemas.custom.set ```
+
+```
+{
+    "type": "tenant_fragment",
+    "description": "Attributes for InnovateNow",
+    "leaf_type": "ticket",
+    "fields": [
+        {
+            "name": "project",
+            "field_type": "enum",
+            "allowed_values": [
+                "App Dev",
+                "ML",
+                "Networking",
+                "Fund raising"
+            ],
+            "ui": {
+                "display_name": "Project"
+            }
+        },
+        {
+            "name": "milestone",
+            "field_type": "enum",
+            "allowed_values": [
+                "req gather",
+                "development",
+                "deploy",
+                "data collection",
+                "model training",
+                "validating",
+                "documentation",
+                "design",
+                "testing",
+                "initial outreach",
+                "mid-campaign",
+                "post-campaign"
+
+            ],
+            "ui": {
+                "display_name": "Milestone"
+            }
+        }
+    ],
+    "conditions": [
+        {
+            "expression": "custom_fields.project == 'App Dev'",
+            "effects": [
+                {
+                    "fields": [
+                        "custom_fields.milestone"
+                    ],
+                    "allowed_values": [
+                        "req gather",
+                        "development",
+                        "deploy"
+                    ]
+                }
+            ]
+        },
+        {
+            "expression": "custom_fields.project == 'ML'",
+            "effects": [
+                {
+                    "fields": [
+                        "custom_fields.milestone"
+                    ],
+                    "allowed_values": [
+                        "data collection",
+                        "model training",
+                        "validating"
+                    ]
+                }
+            ]
+        },
+        {
+            "expression": "custom_fields.project == 'Networking'",
+            "effects": [
+                {
+                    "fields": [
+                        "custom_fields.milestone"
+                    ],
+                    "allowed_values": [
+                        "documentation",
+                        "design",
+                        "testing"
+                    ]
+                }
+            ]
+        },
+        {
+            "expression": "custom_fields.project == 'Fund raising'",
+            "effects": [
+                {
+                    "fields": [
+                        "custom_fields.milestone"
+                    ],
+                    "allowed_values": [
+                        "initial outreach",
+                        "mid-campaign",
+                        "post-campaign"
+                    ]
+                }
+            ]
+        }
+    ]
+}
+```
+Configuration
+
+![Screenshot 2025-02-18 214535](https://github.com/user-attachments/assets/1d53d10d-f141-47e4-b904-cb4e68d98acf)
+
+
+Dependent Fields
+
+![Screenshot 2025-02-18 214714](https://github.com/user-attachments/assets/0d0c3eab-e7f3-428b-b528-911ae45d5f2f)
+
+
+![Screenshot 2025-02-18 214806](https://github.com/user-attachments/assets/9232cf06-c052-42a3-a40b-5d4965f0a222)
+
+
+![Screenshot 2025-02-18 214837](https://github.com/user-attachments/assets/c688c3c0-ce49-4420-be8c-2526787f2562)
+
+
+![Screenshot 2025-02-18 214909](https://github.com/user-attachments/assets/b1c82002-6433-4370-a71b-26b7c8e3672e)
+
+
+2. Newly created conversations and tickets must be routed to division-specific groups of support agents in a load-balanced manner.
+
+Workflow 
+
+![image](https://github.com/user-attachments/assets/51de9961-686b-4acc-b66d-87838c417fe4)
+
+Ticket Update (Groups and Owners based on Condition)
+
+![image](https://github.com/user-attachments/assets/84d4581f-da89-4b04-8ca1-6e3c395f3e2a)
+
+
+Each support agent should only have visibility into the tickets and conversations they own.
+
+Groups
+
+![image](https://github.com/user-attachments/assets/63175807-0667-495d-8305-eb72600f4db5)
+
+![image](https://github.com/user-attachments/assets/cd05e3bb-8282-4ee5-8592-e341f319b556)
+
+![image](https://github.com/user-attachments/assets/d76c1a8a-1ee3-4b2d-9389-e7074ee7b626)
+
+Privileges Example
+
+![image](https://github.com/user-attachments/assets/c6abda97-023c-457c-95e7-9052c471461c)
+
+3. Automated creation of pie charts visualizing the distribution of conversations and tickets across various divisions is needed.
+
+
+Configuration for Tickets by Division
+
+![image](https://github.com/user-attachments/assets/847fdb93-c674-4821-b32f-7f566758847c)
+
+Bar Graph by Project
+
+![Screenshot 2025-02-18 213631](https://github.com/user-attachments/assets/4cb4f7aa-d9ba-4176-8868-32f9b76792bc)
+
+
+Updated Report after new ticket creation
+
+![image](https://github.com/user-attachments/assets/422a16b8-9671-4fc8-8092-f59d95535382)
+
+
+Bar Graph by Milestones
+
+![image](https://github.com/user-attachments/assets/a8720565-4986-4621-b427-e0d8924bb31b)