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Update remote-help-android.md #4756

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c6cfe52
Update remote-help-android.md
alcasti-msft Apr 2, 2025
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Update remote help requirements for Samsung devices
Smritib17 Apr 8, 2025
57b1df7
Update remote-help-android.md
MandiOhlinger Jun 24, 2025
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10 changes: 4 additions & 6 deletions memdocs/intune-service/fundamentals/remote-help-android.md
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Expand Up @@ -7,7 +7,7 @@ keywords:
author: Smritib17
ms.author: smbhardwaj
manager: dougeby
ms.date: 10/19/2023
ms.date: 06/24/2025
ms.topic: how-to
ms.service: microsoft-intune
ms.subservice: remote-actions
Expand Down Expand Up @@ -40,10 +40,6 @@ During the session, you can view the device's display via screen sharing and if

In this article, we refer to the users who provide help as *helpers*, and devices that receive help as *sharers* as they share their session with the helper.

> [!IMPORTANT]
>
> Remote Help on Android is now generally available.

## Remote Help capabilities and requirements on Android

The Remote Help app supports the following capabilities on Android:
Expand All @@ -58,7 +54,7 @@ The Remote Help app supports the following capabilities on Android:

## Supported devices

- Samsung devices
- Samsung Knox devices
- Zebra devices
- Running MX version 8.3 or higher
- Unattended control is only supported on MX version 9.3 and higher
Expand All @@ -75,6 +71,8 @@ For general prerequisites, go to [Prerequisites for Remote Help](remote-help.md#

- Devices must NOT have device configuration policy set to block Screen capture

- Samsung devices only: The device must have Knox. For a list of Knox compatible devices, see [Device Compatibility Knox Solutions](https://www.samsungknox.com/knox-platform/supported-devices) (opens Samsung's website). Samsung devices without Knox work for screen share, but don't work in full control or unattended mode.

- Zebra devices only: Set up Zebra OEMConfig for your tenant. For more details, go to [Use OEMConfig on Android Enterprise devices in Microsoft Intune](../configuration/android-oem-configuration-overview.md)

- The helper must be licensed to use the Remote Help add-on. For more details on licensing, go to [Use Intune Suite add-on capabilities - Microsoft Intune](../fundamentals/intune-add-ons.md)
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