Cannot re-apply as university teacher – button redirects to /settings/billing

[KYKKIS2]

Hi everyone,

Hi,

I am a university teacher/faculty member (not a student). My previous application (type: Student) was denied on July 22, 2025.

I have:

• Updated billing name and GitHub profile name to match my faculty document exactly
• Enabled 2FA
• Logged out/in on multiple devices/browsers

The "Start an application" button still redirects me to https://github.com/settings/billing instead of the form.

Please reset my GitHub Education status so I can apply as Faculty/Teacher with proper documentation (I have current faculty ID / employment letter ready).

GitHub username: KYKKIS2

Thank you!

[Viniciusulpicio]

This redirection loop usually happens because the browser cache or a persistent session cookie is holding onto the previous "Student" application state. Since you've already updated your profile details and enabled 2FA, try these steps to force the system to recognize your new status:

Clear Browser Cache/Cookies: Specifically for github.com and education.github.com.

Use Incognito Mode: Attempt to access the application form (education.github.com/benefits) via a private window to ensure no old session data interferes.

Verify Primary Email: Ensure the email associated with your faculty documentation is set as your Primary email in your GitHub settings.

Open a Support Ticket: If the button still redirects to billing, it means your account is flagged in a way that only manual intervention can reset. You can reach out directly at GitHub Support and mention that your previous "Student" rejection is blocking the "Faculty" application.

Hope this helps you get your benefits active!

Sorry, I don't speak English, this text has been translated.

[KYKKIS2]

You cant anymore, Individual manual reviews and status updates are no longer provided by github as support. Thats why i posted here hoping someone from Github will see it... Also tried all of the above and thanks for the anwser.