Student Benefit request denied due to campus location mismatching with student's current location for an Online Distant degree learning

[JatanDave]

Hi everyone,

I have submitted my ID card and Student enrollment letter which clearly states that the program is online course and students are at remote location. But while verifying the student benefit application it accesses students current location which mismatches with the organization's real location. How can i resolve this issue and get the student benefits?
Have attached my ID card and enrollment letter as well.

Error Reson/suggestion:
Reason(s):
You appear not to be near any campus location for the school you have selected. Your academic affiliation documentation must indicate virtual learning if you are remote. You must configure your browser and operating system to allow location access. You may not use a VPN. If you believe that our information about your school is incomplete or incorrect e.g. missing campus location(s), then please select ‘My selected school has incorrect or incomplete information e.g. domains or campus location’ option when submitting a GitHub Education support ticket.

[JatanDave]

@mgriffin @davidstaheli @Bestra can some one help me out here?

[jerryjames2001]

Hi @JatanDave,

It sounds like you're running into a common issue where the system is trying to match your location with the campus, but since you're enrolled in an online course, it's flagging your location as incorrect.

Here's what you can do to resolve the issue:

• Check Location Access: Ensure that your browser and operating system are configured to allow location access. Sometimes, the system needs to detect your current location to validate your status, so this might help clear up the error.

• Submit a Support Ticket: If location access doesn't fix it, go ahead and submit a support ticket to GitHub Education. In your ticket, select the option that says: "My selected school has incorrect or incomplete information e.g. domains or campus location." This will alert them to the fact that you’re enrolled in an online program and don't have a physical campus location.

• Provide Documentation: When submitting the ticket, attach your enrollment letter and ID card as evidence of your online course enrollment. This will help clarify your situation and help the support team understand that you're a remote student.

I hope that helps! Let me know if you need any more guidance, and good luck with your student benefits!

[JatanDave]

Hi @jerryjames2001 ,

Thanks for your response.
I have already created ticket as per your suggestion.
Please find below ticket number and URL:

https://support.github.com/ticket/personal/0/3801474
Ticket Number #3801474

Let me know if this will be enough.
Thanks again.

[JatanDave]

Hi @jerryjames2001 ,

Thanks for your response.
I have opened a ticket as you mentioned.

Please see below URL and ticket number:
https://support.github.com/ticket/personal/0/3801474

Let me know if this is enough and if any other action is required on my end.

[jerryjames2001]

Hi @JatanDave,

Thanks for sharing the ticket number and URL! It looks like you've done everything correctly by submitting the support ticket. Now it's just a matter of waiting for the GitHub support team to review and respond.

If they request any additional info, be sure to provide it. Otherwise, you're all set!

If this answer was helpful and you feel the issue is resolved, please feel free to close the discussion. But if any new questions or issues come up, don't hesitate to reopen it or start a new one.

Thanks for reaching out, and I hope everything gets sorted soon! Let us know if there's anything else we can assist with. 😊