Student application rejected while having valid proof that I was a student.

[Nyxotin]

Hi everyone,

Hello everyone,

I'm an IT student from the Philippines trying to register for the Education Benefits here on GitHub. Apparently, I ran into problems sending valid proof so far. I've sent four applications, and all of them got rejected. This includes a dated school ID, a dated receipt from the bursar, and Other documents (Example: screenshot of school portal). I have followed the instructions properly and sent the correct document, yet it was invalid and denied. Is anyone having the same problem? I included sending a screenshot of my school portal, where the response to my application was,

"The image you selected does not appear to contain your school name. Your complete school name must appear in your document, not only the school logo. You may include multiple documents together. If your official document is not in English then you may photograph the original next to an English translation."

Hopefully, someone can help me with this.

[davevad93]

Hi @Nyxotin,

If your academic proof isn't in English I recommend you translate it and then fill in your billing information and your GitHub profile with your translated full name exactly as it appears on your academic transcript. The automated system is unable to correctly read languages that don't use the Latin alphabet.

For further reference, take a look at this discussion, as this user solved it by doing this: #164204

Log out and log back into GitHub before reapplying, as for some reason the application system gets stuck in a loop even after the required information has been updated.

[Nyxotin]

Hello @davevad93,

My academic proof that I provided was in English, but it still keeps getting denied. I even sent my Reciept of enrollment. Right now I ran out of options.

[davevad93]

Hey @Nyxotin, in this case I recommend you contact support by opening a ticket here, select "Other" and explain your problem.