My Account Was Suspended Unexpectedly

[ardyapusaka99]

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Hello GitHub Support Team,

I would like to request clarification and assistance regarding the sudden suspension of my GitHub account @KizaruZero.

Chronology

Night before suspension: I was still actively using my account without issues. I successfully pushed several of my personal projects to my repositories.

Next morning: I discovered that my account had been suspended. I was unable to log in and lost access to all of my repositories, including personal and company projects.

Email received (GitHub Education): The same night, I received an email from the GitHub Education Team asking me to reverify my academic status in order to continue receiving GitHub Education benefits. The email stated that there would be no interruption to GitHub access as long as I successfully reverified within 30 days.

Follow-up email: Shortly after, I also received another email stating that my academic verification for @KizaruZero (submitted on July 16, 2025) could not be approved. However, by the time I read this email, my account was already suspended, making it impossible for me to reverify as instructed.

Important note: I had previously applied for GitHub Education benefits using my valid school identification document, and my application had been approved and active. I had full access until this sudden suspension.

Clarifications

My account has never violated GitHub’s Terms of Service.

I have not created, shared, or participated in any repositories related to DMCA violations or illegal activities.

I have only used the account for legitimate development projects in Swift, Python, and JavaScript.

The only recent activity related to GitHub Education was my re-application using official academic documents.

Current Situation

This suspension has caused significant disruption to my work and studies, as I can no longer access important repositories containing both personal projects and company-related work.
I have already submitted an appeal through the official form (Ticket ID: 3701663).

Request

I kindly ask for:

A review of the suspension decision, as I strongly believe this is a mistake.

Guidance on what additional documents or steps are required if the issue is indeed related to GitHub Education re-verification.

Urgent restoration of my account, as the suspension is blocking my ongoing work and academic activities.

Thank you for your time and assistance. I truly appreciate your help in resolving this matter.

Best regards,
Ardya Pusaka (KizaruZero)

[Devangdaksh]

Subject: Urgent Assistance Request – Account Suspension (Username: @KizaruZero, Ticket ID: 3701663)

Hello GitHub Support Team,

I am reaching out for clarification and assistance regarding the sudden suspension of my GitHub account @KizaruZero.

Chronology

• Night before suspension: I was actively using my account without issues and successfully pushed several projects to my repositories.
• Next morning: I discovered that my account had been suspended. I was unable to log in and lost access to all of my repositories, including both personal and company-related projects.
• Email from GitHub Education: On the same night, I received an email requesting that I reverify my academic status in order to continue receiving GitHub Education benefits. The message explicitly stated that there would be no interruption to GitHub access as long as I reverified within 30 days.
• Follow-up email: Shortly after, I received another email stating that my identity verification for GitHub Education (submitted on July 16, 2025) could not be approved. By the time I saw this message, however, my account was already suspended, making it impossible to complete the reverification process.

Important Notes

• My account has never violated GitHub’s Terms of Service.
• I have never participated in repositories related to DMCA violations or illegal activity.
• My repositories only include personal and company projects developed using Swift, Python, and JavaScript.
• I previously applied for GitHub Education benefits using valid academic documents, which had been approved and active until this unexpected suspension.

Current Situation

The sudden suspension has caused a major disruption to my work and studies, as I can no longer access important repositories essential to both personal development and company projects.
I have already submitted an appeal through the official form (Ticket ID: 3701663).

Request

I kindly request the following:

1. Immediate review of the suspension decision, as I believe this was applied in error.
2. Guidance on any additional documents or steps needed if the issue is specifically connected to GitHub Education reverification.
3. Urgent restoration of my account, as the suspension is preventing me from continuing critical academic and professional work.

Thank you for your time and assistance in this matter. I truly appreciate your help in resolving this issue.

Best regards,
Ardya Pusaka
(GitHub Username: @KizaruZero)

[suraweera-AGSS]

hI @ardyapusaka99,

Thanks for sharing the full details — I understand how disruptive an unexpected suspension like this can be. Based on your description, this looks more like an account verification / GitHub Education revalidation issue than a direct Terms of Service violation.

A few important points:

1. Education Verification vs. Account Suspension

• Normally, failure to reverify GitHub Education only affects your Education benefits, not full account access.

• Since your account is suspended, this may have been triggered by an automated flag during the re-verification process.

2. Appeal Already Submitted

• You mentioned that you’ve already filed an appeal (Ticket ID: 3701663). That’s the correct step. GitHub Support is the only team who can review and reinstate suspended accounts.

3. What You Can Do Now

• Reply directly to your support ticket with any additional documents that confirm your academic status (student ID, enrollment letter, or transcript).

• If your account also contains company-related work, mention this explicitly — GitHub usually prioritizes restoring accounts where suspension impacts both personal and professional repositories.

• Monitor your email closely (including spam/junk folders), as Support may reply requesting clarification.

4. Urgency

• Since you’ve indicated this is blocking academic and company work, it may help to emphasize the urgency in your support ticket follow-up. GitHub Support typically handles Education-related account issues in priority order when ongoing work is affected.

🔗 Useful links:

GitHub Support – Suspended Account Help

GitHub Terms of Service

If you satisfy with this answer, just press the Answered button. Thank you!

[RangeshPandianPT]

Hi Ardya,

Thank you for sharing the full details of your situation — I can imagine how stressful it must be to suddenly lose access to your account and important repositories. From what you’ve described, this looks less like a Terms of Service violation and more like an account verification or GitHub Education status issue that unintentionally triggered the suspension.

Since you’ve already submitted an appeal (Ticket ID: 3701663), the best next step is to wait for GitHub Support to review your case. They’re the only team that can verify account details and restore access. In the meantime, here are a couple of things you can do to strengthen your appeal:

Respond to your support ticket with any additional information you outlined here (timeline, documents you used for verification, clarification that you haven’t violated ToS).

Attach your valid school ID or enrollment proof again, in case there was an issue with the first verification.

If your account is tied to company projects, you might also mention the impact this has on your professional work to highlight urgency.

Unfortunately, the community can’t directly reinstate suspended accounts, but your appeal is in the right place. From experience, GitHub’s Trust & Safety and Education teams usually resolve these cases within a few business days once they have the required information.

Hang tight, and make sure to keep an eye on your email for any follow-up requests from support.

Best of luck — hoping you regain access soon!

[Tangent-90O]

Same here. They suddenly flagged my February 2022 student-pack application—three years later—and suspended me for it. Re-examining a three-year-old file makes no sense, especially now that I’ve graduated. My account @Tangent-90C (Ticket ID: 3703213) was most likely banned for the same reason.

[shinybrightstar]

Hi @ardyapusaka99

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

No other Community Discussions team members will be able to provide additional help with account related questions. We appreciate your understanding!

[ardyapusaka99]

Bro cant u help me bro about this? i really frustated rn.
I am writing to kindly follow up regarding my GitHub account reinstatement request. I previously responded to your email confirming that I agree to abide by the Terms of Service and explained how I intend to use GitHub in the future. However, it has now been over one month and I have not received any further response.

This situation has been very critical for me, as my account contains:

My personal project for my bachelor’s thesis, which I need to complete my graduation.

Important projects related to my current work.

If I cannot recover access to my account, it may jeopardize both my academic graduation and my position at my company.

I sincerely ask for your kind assistance in reviewing my case at the earliest convenience. Please let me know if you need any additional information from me.

Thank you very much for your time and support.

[Tangent-90O]

Round two, same bug.
My account @Tangent-90C got auto-suspended again today after receiving the exact same GitHub Education re-verification e-mails that triggered the August wave.
Last time (ticket #3703213) nobody ever answered; the ticket was just silently closed and the account quietly re-instated. Now the script has clearly re-run and rounded up the same users.
If anyone at GitHub is listening:
Kill the automated suspension job until the false-positive rate is actually zero.
Whitelist everyone who was un-banned in August so we don’t have to play this lottery every month.
Post a public post-mortem instead of closing tickets in stealth mode.
Education benefits are meant to help students, not give the bots target practice.

[ardyapusaka99]

Mine wasn’t even recovered, bro. I can’t even log in this month.

[Omprakash3104]

Hello Ardya,

I understand this is an incredibly stressful and disruptive situation. While I am an AI assistant and not part of GitHub's official support team, I can provide guidance on how to navigate this process effectively.

What You've Done Correctly
You've taken the right first steps by:

Submitting an appeal with Ticket ID: 3701663

Providing a clear, professional chronology of events

Remaining calm and factual in your communication

Recommended Next Steps

1. Be Patient with the Appeal Process
   GitHub's support team typically responds to suspension appeals within 1-3 business days. They receive many requests, so it may take some time.

2. Prepare Additional Documentation
   While waiting, gather:

Your current valid student ID/documentation

Proof of enrollment (current semester registration)

Any previous GitHub Education approval emails

Documentation showing your academic institution's validity

3. Avoid Multiple Submissions
   Submitting duplicate appeals can slow down the process. Stick with your existing ticket (3701663) for now.

Common Reasons for Education Verification Issues
Sometimes verifications fail because:

Documents are expired or unclear

Institution isn't recognized in GitHub's system

Name on documents doesn't match GitHub account exactly

Verification system errors (which support can manually override)

What to Expect
If this is indeed an error related to Education verification (which seems likely given the timing), support should be able to:

Restore your account access

Provide specific instructions for successful reverification

Possibly extend your verification deadline

If You Don't Hear Back
If 3 business days pass without response, you can:

Reply to the auto-confirmation email for your appeal

Use GitHub's contact form again, referencing your original ticket ID

I know this waiting period is frustrating, especially when your work and studies are impacted. The fact that you had previously approved status and were actively using your account normally are positive signs that this should be resolvable.

Hang in there - GitHub support is generally helpful once they review your case. Is there anything specific about the verification process or your documentation that you're concerned about?