ID uploading problem

[kp7425]

Hi everyone,

I am enrolled into a online PHD program from Dakota State University since 2023. I had github education pro account for free and when its time for renewal it isn't accepting any of my proof and I am getting automated emails.

Details from email
The image you selected does not appear to contain your school name. Your complete school name must appear in your document, not only the school logo. You may include multiple documents together. If your official document is not in English then you may photograph the original next to an English translation.

we have it has DSU in my transcripts or bill payed information . None is being accepted