Tweak wording related to rate limit ticket priority (#49668)

Author: rachaelrenk

content/support/learning-about-github-support/about-ticket-priority.md

@@ -32,7 +32,7 @@ Ticket priority helps to ensure that support requests are handled in order, and
 | :---: | --- | --- |
 | {% data variables.product.support_ticket_priority_urgent %}<br><br>([{% data variables.contact.premium_support %}](/support/learning-about-github-support/about-github-premium-support) only) | Production workflows for your organization or enterprise on {% data variables.product.prodname_ghe_cloud %} are failing due to critical service errors or outages, and the failure directly impacts the operation of your business. | <ul><li>Errors or outages on {% data variables.product.prodname_dotcom_the_website %} affect core Git or web application functionality for all members of your organization or enterprise</li></ul> |
 | {% data variables.product.support_ticket_priority_high %} | Account or security issues with your organization or enterprise on {% data variables.product.prodname_ghe_cloud %} are causing limited impact to your business. | <ul><li>An organization or enterprise owner has unintentionally deleted an organization</li><li>An organization or enterprise member has uploaded sensitive data in a commit, issue, pull request, or issue attachment</li></ul> |
-| {% data variables.product.support_ticket_priority_normal %} | Members of your organization or enterprise on {% data variables.product.prodname_ghe_cloud %} are experiencing limited or moderate issues with {% data variables.product.prodname_dotcom_the_website %}, or you have general concerns or questions about your organization or enterprise. | <ul><li>Questions about using APIs and features for your organization or enterprise, including rate limits</li><li>Issues with tools for organization data migration that {% data variables.product.company_short %} provides</li><li>Features related to your organization or enterprise not working as expected</li><li>General security questions about your organization or enterprise</li></ul> |
+| {% data variables.product.support_ticket_priority_normal %} | Members of your organization or enterprise on {% data variables.product.prodname_ghe_cloud %} are experiencing limited or moderate issues with {% data variables.product.prodname_dotcom_the_website %}, or you have general concerns or questions about your organization or enterprise. | <ul><li>Questions about using APIs and features for your organization or enterprise, including rate limits</li><li>API request failures due to rate limits</li><li>Issues with tools for organization data migration that {% data variables.product.company_short %} provides</li><li>Features related to your organization or enterprise not working as expected</li><li>General security questions about your organization or enterprise</li></ul> |
 | {% data variables.product.support_ticket_priority_low %} | You have a question or suggestion about your organization or enterprise on {% data variables.product.prodname_ghe_cloud %} that is not time-sensitive, or does not otherwise block the productivity of your team. | <ul><li>Excessive resource usage for your organization or enterprise</li><li>Requests for health checks</li><li>Help with using Gists, notifications, wikis, {% data variables.product.prodname_pages %}, {% data variables.product.prodname_desktop %}, or other peripheral services or features with your organization or enterprise</li><li>Feature requests</li><li>Product feedback</li></ul> |
 
 {% endif %}
@@ -42,7 +42,7 @@ Ticket priority helps to ensure that support requests are handled in order, and
 | :---: | --- | --- |
 | {% data variables.product.support_ticket_priority_urgent %} | {% data variables.product.prodname_ghe_server %} is failing in a production environment, and the failure directly impacts the operation of your business.<br/><br/>_{% data reusables.support.priority-urgent-english-only %}_ | <ul><li>Errors or outages that affect core Git or web application functionality for all users</li><li>Severe performance degradation for majority of users</li><li>Full or rapidly filling storage</li><li>Inability to install a renewed license file</li><li>Security incident</li><li>Loss of administrative access to the instance with no known workaround</li><li>Failure to restore a backup to a production environment</li></ul> |
 | {% data variables.product.support_ticket_priority_high %} | {% data variables.product.prodname_ghe_server %} is failing in a production environment, but impact on your business is limited. | <ul><li>Performance degradation that reduces productivity for many users</li><li>Reduced redundancy from failure of High Availability (HA) or cluster nodes</li><li>Failure to back up instance</li><li>Failure to restore a backup to a test or staging environment that could compromise successful restoration to a production environment</li></ul> |
-| {% data variables.product.support_ticket_priority_normal %} | You're experiencing limited or moderate issues with {% data variables.product.prodname_ghe_server %}, or you have general concerns or questions about the operation of your instance. | <ul><li>Problems in a test or staging environment</li><li>Advice on using {% ifversion fpt or ghec %}{% data variables.product.prodname_dotcom %}{% else %}{% data variables.product.product_name %}{% endif %} APIs and features including rate limits, or questions about configuring third-party integrations from your instance</li><li>Issues with tools for user data migration that {% data variables.product.company_short %} provides</li><li>Upgrades</li><li>Bug reports</li><li>Features not working as expected</li><li>General security questions</li></ul> |
+| {% data variables.product.support_ticket_priority_normal %} | You're experiencing limited or moderate issues with {% data variables.product.prodname_ghe_server %}, or you have general concerns or questions about the operation of your instance. | <ul><li>Problems in a test or staging environment</li><li>Advice on using {% ifversion fpt or ghec %}{% data variables.product.prodname_dotcom %}{% else %}{% data variables.product.product_name %}{% endif %} APIs and features including rate limits, or questions about configuring third-party integrations from your instance</li><li>API request failures due to rate limits</li><li>Issues with tools for user data migration that {% data variables.product.company_short %} provides</li><li>Upgrades</li><li>Bug reports</li><li>Features not working as expected</li><li>General security questions</li></ul> |
 | {% data variables.product.support_ticket_priority_low %} | You have a question or suggestion about {% data variables.product.prodname_ghe_server %} that is not time-sensitive, or does not otherwise block the productivity of your team. | <ul><li>Feature requests</li><li>Product feedback</li><li>Requests for health checks (available for customers with a {% data variables.product.premium_support_plan %} only at this time)</li><li>Notifying {% data variables.product.company_short %} of planned maintenance on your instance</li></ul> |
 
 {% endif %}