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Copy file name to clipboardExpand all lines: content/support/learning-about-github-support/about-github-support.md
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@@ -73,7 +73,7 @@ To report account, security, and abuse issues, or to receive assisted support fo
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{% ifversion fpt %}
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If you have any paid product or are a member of an organization with a paid product, you can contact {% data variables.contact.github_support %} in English.
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{% else %}
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With {% data variables.product.product_name %}, you have access to support in English{% ifversion ghes %} and Japanese{% endif %}.
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With {% data variables.product.product_name %}, you have access to support in Englishand Japanese.
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{% endif %}
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{% ifversion ghes or ghec %}
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{% endif %}
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{% ifversion ghes %}
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{% ifversion ghes or ghec %}
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## Hours of operation
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### Support in English
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For standard non-urgent issues, we offer support in English 24 hours per day, 5 days per week, excluding weekends and national U.S. holidays. The standard response time is 24 hours.
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{% ifversion ghes %}
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For urgent issues, we are available 24 hours per day, 7 days per week, even during national U.S. holidays.
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{% endif %}
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### Support in Japanese
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For non-urgent issues, support in Japanese is available Monday through Friday from 9:00 AM to 5:00 PM JST, excluding national holidays in Japan. For urgent issues, we offer support in English 24 hours per day, 7 days per week, even during national U.S. holidays.
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For standard non-urgent issues, support in Japanese is available Monday through Friday from 9:00 AM to 5:00 PM JST, excluding national holidays in Japan.
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{% ifversion ghes %}
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For urgent issues, we offer support in English 24 hours per day, 7 days per week, even during national U.S. holidays.
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{% endif %}
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For a complete list of U.S. and Japanese national holidays observed by {% data variables.contact.enterprise_support %}, see "[Holiday schedules](#holiday-schedules)."
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{% data variables.contact.enterprise_support %} does not provide Japanese-language support on December 28th through January 3rd as well as on the holidays listed in [国民の祝日について - 内閣府](https://www8.cao.go.jp/chosei/shukujitsu/gaiyou.html).
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{% data reusables.enterprise_enterprise_support.installing-releases %}
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{% ifversion ghes %}{% data reusables.enterprise_enterprise_support.installing-releases %}{% endif %}
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